Appliance produces soot
Appliance blows out
Appliance doesn’t produce enough heat
Fuel flow is inconsistent
Valve is leaking fuel
Flames won’t rise above the burner ring
Fan operation is noisy
GENERAL ISSUES
Like with any piece of equipment, over time you may experience unexpected issues with appliance operation that may need to be
corrected with maintenance or repair before proper operation can be resumed. These issues are generally caused by install deviations,
alterations to existing installs, unbalanced operation, fuel system blockages or expected wear and tear on components.
The information contained within the troubleshooting section of this manual describes the most common issues and corrective actions
that we are aware of for this appliance. In case of difficulty understanding or following the instructions, or a failure to correct the issue
and return the appliance to its normal working condition, please email Dickinson marine to ask for assistance from our tech support
team.
Reminder: Servicing and repairs should only be carried out by an authorized technician!
TECHNICAL SUPPORT
Our tech support personnel are here to help explain any aspects of this manual, its instructions or the operation and servicing of the
appliance. Dickinson Marine technicians draw on a wealth of experience gained from manufacturing and servicing thousands of
Dickinson appliances.
In the event of any technical issues with the appliance, please email Dickinson with;
The serial number & model name of your appliance
A brief description of what the problem is and when it happens
Pictures of the appliance install and the chimney (if applicable)
Please bear in mind that Dickinson technicians are available for remote support only and are by no means authorized to attend service
calls or offer technical support or help in person.
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