We at Dickinson wish to maintain a reasonable and easy system for returns, warranty, returns and exchanges. To accomplish this, we
would like to inform you of some helpful guidelines and procedures to use and follow when sending back product to the Dickinson
Marine. All correspondence regarding returns, warranties and exchanges will go through the factory of Dickinson Marine in Surrey, BC,
Canada and the product must be returned to this location.
DICKINSON WARRANTY POLICY
Dickinson Marine appliances are covered under limited warranty for a period of one year dated from the purchase of the product by the
end user with proof of purchase or a registered warranty. The warranty card at the bottom of this page should be copied for your
records and returned to Dickinson to activate your warranty within 90 days of your purchase. You can also activate it online at
dickinsonmarine.com. In order to activate your warranty the warranty card below must be mailed back to us or the warranty must be
registered online. In order to access after sales service within the warranty period without completing your warranty registration, proof
of purchase must be presented.
1. Customers can contact Dickinson Marine directly to
settle any warranty issues. We are pleased to help. Contact
us via email at: info@dickinsonmarine.com
3. If a customer is returning a complete product they
believe to be defective, we ask them to confirm that the
product has been assembled and put into use correctly.
Dickinson Marine will not provide credit for used products
that are not defective. In these cases, it is best to call the
factory to determine if the product is being used correctly,
has been assembled correctly or is in fact defective.
4. All products being sent back to Dickinson Marine must
have a Return Authorization Number. Contact us via e-mail
at info@dickinsonmarine.com to obtain a Return
Authorization Number (RA#). This allows us to track and
process your return. Once you have received an RA# from
us, ship to the address below. We recommend you ship
using the mail service insured and retain a tracking number.
Customers are responsible for the shipping costs for all
returns and exchanges. Please note that in order to obtain
an RA# number we may ask you to provide proof of
purchase, photographs or video recordings demonstrating
the issue in question.
2. Products that are demonstrably older than the warranty
period or those that have obviously been misused will not be
returned, exchanged, or repaired.
Non-defective Returns & Exchanges: Dickinson reserves the right to apply a 20% restocking fee for non-defective
returns & exchanges. An RA # will be needed from the factory to facilitate any return. Credits will be made at the last
purchased price for that part number.
Dickinson Marine Returns
#101-17728 66
th
Avenue
Surrey, BC
V3S 7X1, Canada
4
Dickinson Marine
#101-17728 66th Avenue,
Surrey, BC
V3S 7X1 Canada
Fax: 604-574-8659
E-mail:
info@dickinsonmarine.com
Website:
www.dickinsonmarine.com
PLEASE FILL OUT AND MAIL, FAX OR EMAIL US A COPY OF THIS CARD TO REGISTER YOUR WARRANTY, OR REGISTER
YOUR WARRANTY ONLINE AT dickinsonmarine.com
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