Dimplex DF3215 - Troubleshooting Guide

17
PROBLEM CAUSE SOLUTION

Circuit breaker trips or fuse blows
when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating of
the circuit breaker or fuse. Plug unit into another outlet
or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself Improper operation (Full Feature Remote) Refer to Operation Section - Check Occupancy Sensor
Settings
Remote Control has a similar frequency to
other remotes in the area.
Change the frequency of the Remote Control - See
Operation Section.
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote
Control and Receiver
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power Cord gets warm Normal Operation The power cord may get slightly warm to the touch
when the heater is on
Defective Power Cord Replace Power Cord if cord gets hot to the touch.

Fireplace does not turn on Manu-
ally
Improper operation Refer to Operation Section
No incoming power from the electrical wall
socket
Check fuse/breaker panel
Defective On/Off Switch Replace On/Off Switch
Defective Remote Switchboard Replace Remote Switchboard
Fireplace does not turn on using
the Remote Control
Improper operation Refer to Operation Section
Remote Control not initialized to replace Initialize the Remote Control
Loose wiring. Check wiring connections.
Remote Control not working Install new batteries into the Remote Control. Initialize
Remote Control.
Replace Remote Control or Remote Control Receiver
where necessary. Initialize Remote Control Receiver
and Remote Control.
Flame Frozen Defective Flicker Motor Replace Flicker Motor
Loose wiring Check wiring connections
Flame not bright or ame not vis-
ible
Burnt out light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective Lower Light Harness Replace Lower Light Harness
Log set dim, not glowing Loose wiring connection Check wiring connections
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote
Control and Receiver
Defective Log Set Replace Log Set
Flame Shudder Defective Flicker Motor Replace Flicker Motor
Light leaking around the log set Log set not positioned properly Check log set for proper t
