Field Engineering – Technical Communications –Wireless Video Bridge Gen 2
Version 1.0.0 12/16/2016 Page 42
DIRECTV, Inc. Proprietary and Confidential
Power
LED
State
Troubleshooting Steps for
Tech Training
Troubleshooting Steps for Agents
Relocate.
If issue persists, offer a service call.
ON
RED
Wireless Client
(C61W)
Connected.
But poor signal
strength; This
may adversely
affect the
performance
1) Follow “Wireless Client (C61W)
Network LED Failures”
troubleshooting above
1) Ensure that the Wireless Video Bridge is
in a vertical position.
2) If possible, ensure that there are no
obstructions (e.g., cabinets or TV ).
3) Did the customer move the Wireless Video
Bridge?
a. YES: Move the Wireless Video Bridge
back to its original location.
b. NO: Continue.
4) Did the customer move the C61W from its
original location?
a. YES: Ensure the C61W is in a
location where its Network Status
LED is GREEN.
i. If customer cannot get a
GREEN LED, explain that the
range between C61W and the
Wireless Video Bridge is limited
and either:
1. Have customer move the
C61W back to the
original location, or
2. If the customer does not
want to move the C61W
back to the original
location, offer a Relocate.
b. NO:
5) If issue persists, offer a service call.
ON
Blinking
RED
Wireless client
(C61W) not
connected to
the WVB2.
1) Follow “Wireless Client (C61W)
Network LED Failures”
troubleshooting above.
1) Ensure that the Wireless Video Bridge is
in a vertical position.
2) If possible, ensure that there are no
obstructions (e.g., cabinets or TV ).
3) Did the customer move the Wireless Video
Bridge?
a. YES: Move the Wireless Video Bridge
back to its original location.
b. NO: Continue.
4) Did the customer move the C61W from its
original location?
a. YES: Ensure the C61W is in a
location where its Network Status
LED is GREEN.
i. If customer cannot get a GREEN
LED, explain that the range
between C61W and the Wireless
Video Bridge is limited and either:
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