Allure EC-Smart-Vue Sensor Troubleshooting
Network Guide 123
CHAPTER 9
Allure EC-Smart-Vue Sensor Trouble-
shooting
Table 38: Allure EC-Smart-Vue Sensor Normal Operation
Table 39: Troubleshooting Allure EC-Smart-Vue Sensor Symptoms
Symptom Status Description
When the Allure EC-Smart-
Vue sensor is connected to
a Controller, the LCD dis-
play on the Allure EC-
Smart-Vue sensor is blank
with the backlight ON for
about 30 to 45 seconds
Firmware upgrade in prog-
ress
Wait for the upgrade to complete. Do not disconnect the Allure EC-
Smart-Vue sensor from the controller as the upgrade will only restart
once it is reconnected.
Symptom Possible Cause Solution
Allure EC-Smart-Vue sen-
sor screen is blank & back
light is off
Is the Allure EC-Smart-Vue
sensor connected to the
controller?
Verify that the Allure EC-Smart-Vue sensor is connected to the control-
ler and that the patch cables are plugged-in to the connectors. See Cat
5e Cable Subnetwork Data Bus on page 79 for more information.
Is power being supplied to
the controller?
There may be no power being supplied from the controller. Check if the
controller has power or if the controller's internal fuses have blown or
tripped.
Is the cable connected to
the controller and Allure
EC-Smart-Vue sensor?
Verify wiring.
Was the patch cable made
onsite?
Verify that the RJ-45 crimp connectors were installed on the cable cor-
rectly. See Cat 5e Cable Subnetwork Data Bus Cable Requirements on
page 79.
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