Drobo 5N2 - Page 23

Drobo5N2 User Guide 23
8.
Your Drobo should begin updating to the latest firmware and automatically formatting the
disk. Please allow Drobo up to 20 minutes for the total initialization process. Here's what you will see
happen:
When your Drobo appears in Drobo Dashboard, you may select it and go into the Status page which
will show that the Drobo is initializing. While initialization is taking place, all of the drive slot LEDs will
be yellow, and the capacity LEDs will blink blue. When initialization is complete, Drobo will restart
to finish the firmware upgrade process.
Note:
If Drobo Dashboard does not detect your Drobo and initialization does not begin, please
disable any firewall and antivirus programs and ensure that your Drobo
is connected directly to the Ethernet port on your computer and not via an ethernet switch. In
this scenario, be sure that your computer is set to get its IP address on that Ethernet port via
DHCP. If Drobo Dashboard will still not detect your Drobo and the lights remain solid red,
please call our support line for assistance or open a ticket on your support account.
For more info, please see: How do I contact technical support?
9. If red drive lights are seen again (e.g. "Unknown Disk Set"), please go to Drobo Dashboard's
"Tools" and choose ERASE (reset), allowing reboot of the Drobo.
Alternatively, you can use the pinhole method as described in Step 2 of:
How can I clear all my data off my Drobo storage device and start anew?
Warning
This procedure will erase all data from all drives and return your Drobo to default settings.
Note:
If you need to assess that the process is moving smoothly, see Guide to meaning of
indicator lights (LEDs).
Related topics:
Keeping Your Software Up to Date
Downloading and Installing Drobo Dashboard