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Table 14: Trouble Code Indications
Communicator Troubleshooting
The status codes for the radio signal strength, typical troubles, possible causes, and troubleshooting
instructions are displayed in the table below.
Table 15: Radio Signal Strength
The table below displays the Network indicator codes and meaning of each code.
Trouble
Indicator
Digit
Possible
Causes
Trouble Possible Solutions
00 No Trouble
N/A
02
Panel Supervi-
sion Trouble
Check section [382]Toggle Option[5] is ON. (LTE/3G/ Module Enabled)
Ensure the ribbon cable between the Panel and Communicator is connected prop-
erly (not reversed) and is securely in place.
05
LTE/3G Cellular
Trouble
Confirm that LTE/3G service is available and active in your area.
Check all antenna connections.
Ensure average radio signal strength is CSQ 7 or higher. (See Table 7).
Ensure the SIM card is properly inserted into the SIM card holder.
Ensure the SIM card has been activated. (Could take up to 24 hrs after install).
If this trouble persists, relocate the Panel (and Communicator) or install an exter-
nal antenna extension kit.
07
Receiver Not
Available
Ensure that the communication path has internet connectivity.
If you are using a static IP address make sure the gateway and subnet mask are
entered correctly.
If the network has a firewall, ensure the network has the programmed outgoing
ports open (Default UDP Port 3060 and Port 3065).
Ensure that all the receivers are programmed for DHCP or have the proper IP
address and port number.
Ensure the LTE/3G Receiver APNs have been programmed with the Access Point
Name provided by your LTE/3G provider.
08
Receiver Super-
vision Trouble
This trouble is indicated when supervision is enabled and the unit is not able to
successfully communicate with the receiver.
If this trouble persists, contact your central station.
09 FTC Trouble
The unit has exhausted all communications attempts to all programmed receiver
for events generated by the Communicator.
Restart the system, if trouble persists, contact your dealer.
0A
Connect24 Con-
figuration Fail-
ure
The SIM is active but there is no programming for the Communicator.
Ensure a profile has been programmed in Connect24 for the SIM.
You can confirm your programming by calling the Connect24 VRU, or by logging
into the Connect24 VRU web site.
0C
Module Config-
uration Trouble
This indication appears when section [021] System Account Code or section
[101]; [111]; [201]; and [211] Receiver Account Code have not been pro-
grammed. Ensure that a valid account code has been entered in these sections.
Signal
Strength
CSQ
Level
Signal
Indicator
1
Signal
Indicator
2
Signal
Level
[dBm]
Signal
Level
Status
Action Required
5 Bars 14 + 1 1
-84 and
higher
excellent
Location is OK. 3G Signal
Strength is greater than CSQ 7.4 Bars 11 - 13 2 1 -90 ~ -85 strong
3 Bars 7 - 10 2 1 -98 ~ -91 strong
2 Bars 5 - 6 0 1 -102 ~ -99 weak
Relocate Panel if signal strength
shows less than 3 bars.
1 Bar 1 - 4 0 2 -108 ~ -103 weak
No Signal 0 0 0 -108.8 bad
Check all antenna connections.
Confirm cellular service is active
in area.
Relocate Panel.
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