Eccotemp SHLX - Error Code Guide

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Designed in
Summerville, SC
Support: Support.Eccotemp.com Shop Online: www.Eccotemp.com Phone: 866-356-1992
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Support: Support.Eccotemp.com Shop Online: www.Eccotemp.com Phone: 866-356-1992
PLEASE NOTE: SH12
-
A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECTED TO CHANGE WITHOUT NOTICE.
PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
English
Troubleshooting
ERROR CODE GUIDE
When an error code is displayed:
• Close the hot water faucet, turn o the water
heater with the remote control or through the
Eccotemp SMARTHOME App.
• Wait for about 5 minutes before turning the water
heater on again.
• Open the hot water faucet.
NOTICE! If an error code other than those listed
below is displayed, immediately turn o the hot
water faucet, take note of the error code, turn o
the water heater with the remote control and call
the customer assistance number.
If the error code remains shown:
• Close the hot water faucet and turn o the water
heater with the remote control or through the
Eccotemp SMARTHOME App.
• Take the proper action shown below and attempt
operation of the water heater again.
If the error code is still shown:
• Turn o the water faucet and turn o the water
heater with the remote control or through the
Eccotemp SMARTHOME App.
• Take note of the error code displayed and call the
customer service assistance number in the “If You
Need Service”.
Error
Code
Error Description Possible Cause What To Do
E0
Hot water sensor failure. Junction port loose, short circuit Call for service
E1
Ignition system failure. The gas valve is not opened
or fully opened, water shut-o
valve is not open, junction port
loose.
Check and open gas fully,
check and open water valve,
call for service
E2
There is ame when no water is
coming in.
Electric circuit problem Call for service
E3
Over-heating protection. Dry combustion, problem with
overheating controller
Call for service
E4
Cold water temperature sensor. Problem with sensor, problem
with sensor’s plug or socket,
none of the above
Replace the sensor, x it,
replace the computer board
E5
Pressure Switch Motor problem, voltage of
power supply is too low
Call for service
E6
Over-Heating Gas pressure is too high, water
shut-o valve is not fully
opened, the temperature is set
too low
Check shut-o valve and open
fully, increase temperature
setting
E7
Solenoid Valve Open circuit of the valve, short
circuit of the valve, none of the
above
Connect the valve, replace the
valve, replace the computer
board
E8
Vent Pipe Block Vent pipe is blocked Clean the pipe
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CAUTION! For your safety DO NOT attempt repair of gas piping, remote control, burners, vent
connectors or other safety devices. Refer repairs to qualied service personnel.
CAUTION! Make certain power to water heater is “OFF” before removing protective cover FOR ANY
REASON.
CAUTION! Label all wires prior to disconnection when servicing controls. Wiring errors can cause
improper and dangerous operation. VERIFY PROPER OPERATION AFTER SERVICING.
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