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Finding More Information
Getting Help
F
INDING MORE INFORMATION
How to get help:
• You can find more information on the www.dtvpal.com website.
Troubleshooting
Missing specific channels
1. Your DTVPal is only able to tune digital over-the-air channels. It is
possible that some of the channels you are missing are channels that
are still broadcasting in analog.
2. You can go to the website www.antennaweb.org to find out which
channels in your area are currently broadcasting a digital signal. If the
channel you are missing is still broadcasting in analog, you can view the
channel using the TV’s tuner. To view analog channels, press the
ANALOG PASS-THROUGH button on the DTVPal DVR remote control,
then change channels on your TV using your TV’s remote control.
When you want to return to watching digital channels using your
DTVPal DVR, change back to the correct channel (3 or 4) or input/
source, and press the ANALOG PASS-THROUGH button again.
Signal loss on all channels
1. Try a different channel. Sometimes, just one channel may be
experiencing a problem, while other channels are fine. If just one
channel seems have the problem, go to the next section, Signal loss on
one or some channels. If all channels are experiencing the problem,
then continue with Step 2.
2. Verify that the coax cable connecting to the Over The Air Antenna In
connection is hand tight, and is connected to your over-the-air antenna.
3. Verify that your over-the-air antenna is still in place, and does not
appear to have moved. If the antenna is moved out of proper alignment,
then you may receive signal loss messages on some or all of your
channels.
4. Try resetting your DTVPal DVR. Press the POWER button on the
DTVPal DVR remote control to turn it off (in standby mode), then unplug
the DTVPal DVR from the power outlet for 15 seconds, plug it back in,
and POWER it back on.
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