7 The outdoor data displayed on the gateway
(temperature/humidity) is showing as "--°" ,while other data
is displaying normally.an I add an additional gateway for a
different room that takes data from the same sensor array?
It's possible that the temperature and humidity sensor module is
malfunctioning. Please confirm the issue by following these
steps to operate the outdoor sensor array:
Unscrew the screws at the bottom of the radiation shield and
open it, then remove the module, check if there are any other
data. If not, press the reset button (the transmitter manual
describes the location of the reset button). If other data are
normal,plug in the module again. If it still displays --°, it means
the module is broken.
Please take a photo of the sensor module and send it to us. We
will send you a replacement based on the original module. Please
replace it upon receipt.
8 Outdoor sensor array does not communicate to the
gateway. – i.e you don’t see the weather data of either one or
all outdoor sensors.
Power-cycle the gateway and see if there are any changes –
leave one minute time in between.
If reset the gateway doesn’t help, we have to reset the outdoor
array
A: software reset:
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