UPS: MKD 700 – 3000 VA RT (XL) Error Messages
Never attempt to start the UPS up when there is an error status. First remove
the error source and then switch the device on again.
9. Troubleshooting
Over the course of time, failures or malfunctions of the UPS, the accumulator or
their surroundings can arise. In this event, please contact our customer service
(service hotline) as soon as possible.
When contacting the service center, please provide the following information to
ensure swift resolution:
– Model number, serial number and configuration of the device;
– Progress of the issue and date on which the it first occurred
– Control panel LCD display information (status or warning or alarm
messages);
– Condition of the mains power supply, load condition, environment
conditions, temperature and moisture, ventilation conditions;
– Information of the condition, such as the age, of the accumulator;
Most importantly, name the respective qualified contact persons for the
clarification of the issue and its resolution.
10. Service Hotline
Should you encounter any general problems or require any information
regarding safety, please contact our service hotline:
Phone: 0049 / (0) 741 – 17451-52
Fax: 0049 / (0) 741 – 17451-29
You can also reach us via email at:
kundendienst@effekta.com
In addition, you can contact the relevant department or branch office directly as
listed on our website:
http://www.effekta.com
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