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Error Description and potential cause Solution
Er1
Sensor error
Faulty sensor due to damage, incorrect storage or
sample uptake prior to test readiness
Use a new sensor from a correctly stored
container
Er2
Error when lling the sensor
Blood droplet too small or ran, contact time
sensor to blood droplet too short, interrupted
sample absorption or sensor pressed against skin
Repeat the test with a new sensor. If
necessary promote circulation (gently
massage the puncture site)
Er3
Plug connector error
There is a problem with the contacts of the
lactate sensor
Repeat the functionality test with a new
sensor. If the error continues to appear
please contact Lactate Scout+ Service.
Er4 Functionality test not successful Repeat the functionality test using new
materials and new coding, follow the
instructions for performing the test carefully,
ensure correct selection of test solution
level. If the error continues to appear please
contact Lactate Scout+ Service.
Troubleshooting
Error description, potential causes and solutions
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