13. TROUBLESHOOTING ELBO CONTROLLI srl
Preset E236+
68
PROBLEM: Irregular behaviour during the use of the device.
CAUSE: Due to power supply loss while saving the data, the content of the memory can be altered
origins, settings).
SOLUTION: restore the standard settings (see par. 8.8).
PROBLEM: How to update the visualise software.
CAUSE: Installation of new updated functions and/or options.
SOLUTION: For this operation, you need to have a personal computer at your disposal, which has to be
connected to the USB port of the E236+ electronic equipment.
In the DOWNLOAD section of the www.elbocontrolli.it Internet address, download the
software that is suitable for the update; install and perform the TD236+ program into the
CD-ROM attached to the preset and follow the instructions explained in par. 11.5.
PROBLEM: The self-collimation supplies different measurements in different points of the screen.
CAUSE: Vision system calibration is not correct.
SOLUTION: Carry out a new calibration by following the instructions mentioned in paragraph 8.7.1.
CAUSE: The fixed reticule of the vision system is not parallel to Presetter axes.
SOLUTION: See the following point.
PROBLEM: The fixed reticule of the vision system is not parallel to Presetter axes
and/or image focus is not in the tool maximum tangency point any more.
CAUSE: Due to a collision, the position of the support or the optical system of the vision system has
been rotated and/or displaced.
SOLUTION: check the mechanical integrity of the support and the fastening of all components in the
optical system, and then contact the technical assistance service.
PROBLEM: S’Print-s label printer does not work.
CAUSE: Printer is not powered or the connection has not been performed correctly.
SOLUTION: Verify the presence of power supply and the wiring as described in par. 5.7.3
CAUSE: Printer has lost the configuration setting.
SOLUTION: Set the configuration required from E236+ as described in par. 5.7.3
PROBLEM: Labels are not correctly spaced.
CAUSE: Labels are not in the correct format and/or they are not equipped with the marker
alignment.
SOLUTION: Use only the original labels
CAUSE: Labels are slipping or not advancing correctly because they have different thickness.
SOLUTION: Use only the original labels
CAUSE: The printer has lost paper alignment setting.
SOLUTION: Set the configuration required from E236+ as described in par. 5.7.3
To Next Page
