40 | 8.0 Troubleshooting
8.1.2 Audible Alarm
An audible alarm will sound in conjunction with the visual indicators to indicate a change in UPS operating status. The
audible alarm will sound as described in Table 9.
Table 9: Audible Alarm Descriptions
Condition Alarm
Battery discharge Half-second beep every 10 seconds
Low battery Two half-second beeps every 5 seconds
UPS fault, load on bypass 1-second beep every 4 seconds
UPS fault, no power to load Continuous
Overload Half-second beep every half second
Battery replacement 2-second beep every 60 seconds
Battery loss Continuous
Wiring problem (including line-to-neutral reversal or a loss of proper
grounding for UPS)
Continuous
Bypass reminder 1-second beep every 2 minutes
8.2 Troubleshooting
In the event of an issue with the UPS, refer to Table 10 to determine the cause and solution. If the issue persists, contact
SolaHD Technical Support at (800) 377-4384/(847) 268-6000 or by e-mail at solahd.technicalservices@emerson.com.
When reporting an issue to Technical Support, please include the UPS model number and serial number. This information
is located on the top panel of the UPS.
Table 10: Troubleshooting
Problem Cause Solution
UPS fails to start when the On/Alarm Silence/
Manual Battery Test button is pressed
UPS is short-circuited or overloaded
Ensure the UPS is o. Disconnect all loads and
ensure nothing is lodged in the output recep-
tacles. Ensure loads are not defective or shorted
internally.
Battery indicator is illuminated
UPS is not plugged in
UPS is operating from Battery Mode. Ensure UPS
is securely plugged into the wall receptacle.
UPS input protection breaker has opened
UPS is operating from Battery Mode. Save data
and close applications. Reset input breaker,
then restart the UPS.
Utility power is out of tolerance
UPS is operating from Battery Mode. Save data
and close applications. Ensure utility supply
voltage is within acceptable limits for the UPS.
UPS has reduced battery backup time
Batteries are not fully charged
Keep the UPS plugged in continuously for at
least 24 hours to recharge the batteries
UPS is overloaded
Check Load Level indicator and reduce the load
on the UPS
Batteries may not be able to hold a full charge
due to age
Replace the batteries. Contact your local dealer,
SolaHD representative or SolaHD Technical
Support for replacement battery packs.
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