FB-618/AU – rev.E – ed.2019/08
6.8. Troubleshooting
The device is whistling or making strange noises
Risk of bottle explosion.
First disconnect the mains plug.
This symptom is generally caused by a problem to the pressure regulator (fault or low temperature) or by
a crack in the water bottle.
1° Stop using your device immediately and disconnect it from the grid.
2° Check the bottle in use for crack or any damage and, if the case, replace it with a new one.
3° Check the supplied air pressure: it shall be 4.5 bar minimum.
4° If the device temperature is below 10°C (device too cold), wait for it to warm-up at ambient
temperature and then reconnect to the power grid and switch it on again.
5° If the device temperature is over 10°C, or the problem recurs, definitively stop using it and contact
EMS aftersales service.
The device is making smoke (and fire)
Risk of fire and electric shock.
First disconnect the mains plug.
Stop using your device immediately, disconnect it and contact EMS aftersales service.
Risk of fire and electric shock.
First disconnect the mains plug.
1° If the leak is from the AIRFLOW
®
handpiece, replace the o-rings.
2° If the leak is from the device (handpiece support and water regulator), replace the complete
handpiece cord.
3° If still not solved, contact EMS aftersales service.
Automatic maintenance reminder. It is time to send your device to yearly maintenance service.
Promptly contact EMS aftersales service.
Safety Warning: Permanent or transitory hardware fault condition detected.
1° Unplug the device power cord, wait for 30 seconds, then plug it back again and restart the device (to
check for effective permanent fault condition).
2° If the error is still present, contact EMS aftersales service for repair.
The wireless pedal’s 2x AA lithium batteries are depleted. Replace both with new AA high-quality lithium
batteries having current limiter protection.
The problem may have multiple causes. A step-by-step multiple checks are required.
1° No pedal detected (at least one pedal must be connected to operate the device):
• Wired pedal may be disconnected. Check if the jack is fully inserted. Restart the device.
• Wireless pedal is not paired. Execute the procedure “Pairing of new pedal”
2° If the error is still present, contact EMS aftersales service for repair.
Both the AIRFLOW
®
and PIEZON
®
cord systems are not detected or missing. At least one cord system
is required to operate the device.
1° First, switch OFF the device, then disconnect both AIRFLOW
®
and PIEZON
®
handpiece cords and
clean the electric contacts (jacks) present on the cord system connections. Also blow air to clean the
device connection receptacles.
2° Reinstall both handpiece cords and start the device again.
3° If error is still present, contact EMS aftersales service.
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