Diagnostics and troubleshooting Micropilot FMR10
26 Endress+Hauser
9 Diagnostics and troubleshooting
9.1 General errors
Errors Possible cause Solution
Device does not respond Supply voltage does not match the
specification on the nameplate
Apply correct voltage
The polarity of the supply voltage is wrong Correct the polarity
The cables do not contact the terminals
properly
Ensure electrical contact between the
cable and the terminal
Device measures incorrectly Configuration error • Check and correct the parameter
configuration
• Carry out mapping
Linearized output value not
plausible
Linearization error SmartBlue: Check linearization table
9.2 Error - SmartBlue operation
Errors Possible cause Solution
Device is not visible in the live list No Bluetooth connection Enable Bluetooth function on smartphone or tablet
Bluetooth function of sensor disabled, perform
recovery sequence
Device is not visible in the live list The device is already
connected with another
smartphone/tablet
Only one point-to-point connection is established
between a sensor and a smartphone or tablet
Device is visible in the live list but
cannot be accessed via SmartBlue
Android end device Is the location function permitted for the app, was it
approved the first time?
GPS or positioning function must be activated for
certain Android versions in conjunction with
Bluetooth
Activate GPS - close the app fully and restart - enable
the positioning function for the app
Device is visible in the live list but
cannot be accessed via SmartBlue
Apple end device Log in as standard
Enter user name "admin"
Enter initial password (device serial number) paying
attention to lower/upper case
Login via SmartBlue not possible Device is being put into
operation for the first
time
Enter initial password (device serial number) and
change. Pay attention to lower/upper case when
entering the serial number.
Device cannot be operated via
SmartBlue
Incorrect password
entered
Enter correct password
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