Diagnose Network Connection
Select Diagnostic Tools to ping the IQ Gateway, check
network connectivity, and check the network route.
Ping
: To check that the router or network host connected
to the IQ Gateway:
•
Select Ping.
•
Enter the IP address or url for the router or
network host.
The application displays a loading message until
results are returned. If the router or network host is
connected to the IQ Gateway, the Ping returns a
success message. If the router or network host is
not connected to the IQ Gateway, the Ping returns
the following:
ping: bad address <xxx>
Check Network Connectivity: To check network
connectivity details for the IQ Gateway:
•
Select Check Network Connectivity.
The application displays a loading message
until results are returned. When the results
return, the application displays a collection of
basic network diagnostic checks and results for
the IQ Gateway.
Check Network Route: To see the IQ Gateway’s path to the
Internet
for all network interfaces:
•
Select Check Network Route.
The application displays a loading message until
results are returned. When the results return, the
application displays a collection of routing details for
the IQ Gateway’s path to the Internet.
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