Enterasys C2RPS-SYS - Getting Help

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Getting Help

SecureStack C2 Installation Guide 1-5

Getting Help

Foradditionalsupportrelatedtothedevicesorthisdocument,contactEnterasys

Networksusingoneofthefollowingmethods:

BeforecontactingEnterasysNetworksfortechnicalsupport,havethefollowing

informationready:

•YourEnterasysNetworksservi cecontract number

•Adescriptionofthefailure

•Adescriptionofanyaction(s)alreadytakentoresolvethe

problem(e.g.,changing

modeswitches,rebootingtheunit,etc.)

•TheserialandrevisionnumbersofallinvolvedEnterasysNetworksproductsinthe

network

•Adescriptionofyournetworkenvironment(layout,cabletype,etc.)

•Networkloadandframesizeatthetimeoftrouble(ifknown)

•Thedevicehistory(i.e.,haveyoureturnedthe

devicebefore,isthisarecurring

problem,etc.)

•AnypreviousReturnMaterialAuthorization(RMA)numbers

World Wide Web http://www.enterasys.com/support

Phone 603-332-9400

1-800-872-8440 (toll-free in U.S. and Canada)

For the Enterasys Networks Support toll-free number in your country:

http://www.enterasys.com/support/gtac-all.html

Internet mail support@enterasys.com

To expedite your message, please type [C-SERIES] in the subject line.

To send comments or suggestions concerning this document to the Technical Publications

Department:

techpubs@enterasys.com

To expedite your message, please include the document Part Number in the email message.