Epson AM-C6000 Series - Problems with the Pull Printing Function; Cannot Set Pull Printing; Printing Is Not Possible Because the Print Job Cannot be Selected on the Printer Linked with Pull Printing

O Check that you have registered the printer's administrator password in Epson Device Admin.
If you have not registered the printer's administrator password in Epson Device Admin, you cannot acquire job
histories from the printer.
See the following for the registration procedure.
“Registering the printer's administrator password in Epson Device Admin” on page 11
O If you have changed the printer's administrator password, check that you have also changed the registered
password by selecting Options > Password manager.
O Check that the Epson Print Admin Serverless license key was recognized in Epson Device Admin.
Check the license status by the following method.
1. Run Epson Device Admin, and then select a target printer on the device list.
2. Check the text displayed in License Type of Epson Print Admin Serverless on the detailed device
information pane.
If license key is not recognized despite that you set it, acquire device information by clicking All Devices or
Selected Devices on ribbon menu.
O If you print a job without storing it in the printer, a report for Usage Per Department is not created.
Problems with the Pull Printing Function
Cannot Set Pull Printing
Check the following items.
O e printer you want to register is connected to the network.
O e IP address or FQDN of the printer you want to register is correct.
O Epson Print Admin Serverless is available.
O e printer you want to register supports Pull Printing.
Printing is not possible because the print job cannot be selected on
the printer linked with pull printing.
When printing with a printer linked with pull printing, the message "You cannot select this function or paper
because it is not supported." may be displayed when selecting a print job, and printing may not be possible. In this
case, check the following settings.
Checking the printer driver settings
You cannot print with print settings that are not supported by the printer linked with pull printing. Turn o the
High compression data mode in the printer driver settings and print. Alternatively, print with a printer of the same
model as your printer driver.
O Wi n d o w s
Maintenance tab > Extended Settings > High compression data mode
O Mac OS
Options & Supplies > Options > High compression data mode
Setup & Administration Guide
Solving Problems
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