❏ Connect the scanner directly to the computer’s USB port. e scanner may not work properly when connected
to the computer through one or more USB hubs.
❏ If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
Pressing a Scanner Button Does Not Start the Correct Application
❏ Make sure the scanner is connected to your computer properly.
❏ Make sure Epson Scan 2 and other applications are installed correctly.
❏ Make sure Document Capture Pro (Windows) or Document Capture (Mac OS X) is installed correctly.
❏ Check the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document
Capture (Mac OS X).
Related Information
& “Scanning Using a Scanner Button” on page 60
Paper Feeding Problems
Multiple Originals Are Fed
If multiple originals are fed, open the scanner cover and remove the originals. Next, close the scanner cover.
If multiple originals are fed frequently, try the following.
❏ If you load unsupported originals, the scanner may feed multiple originals at a time.
❏ Clean the rollers inside the scanner.
❏ Reduce the number of originals being placed at a time.
❏ Press the
button to slow down the scanning speed.
❏ Use Automatic Feeding Mode in Epson Scan 2, and scan originals one by one.
Related Information
& “Cleaning Inside the Scanner” on page 91
& “Scanning Dierent Sizes or Types of Originals One by One (Automatic Feeding Mode)” on page 62
Removing Jammed Originals from the Scanner
If an original has jammed inside the scanner, follow these steps to remove it.
1. Remove all originals remaining in the input tray.
User's Guide
Solving Problems
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