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Where to Get Help
Related tasks
Loading Originals in the Input Slot
Charging the Battery (DS-80W)
Related topics
Scanning
Wi-Fi Networking
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanner Does Not Turn On or Off or Turns Off Unexpectedly
Scanner Button Does Not Work as Expected
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Original Feeds Incorrectly in Scanner
Original Jams in Scanner
Scanning is Slow
Cannot Send Scans to a Cloud Service
Parent topic: Solving Problems
Scanner Does Not Turn On or Off or Turns Off Unexpectedly
If the scanner does not turn on or off or if it turns off unexpectedly, try these solutions:
• Wait a second after connecting the USB cable. It may take a few seconds until the scanner turns on.
• If the scanner turns off unexpectedly, you may need to adjust the Power Save settings.
• Use the scanner within the operating temperature range. The scanner may turn off suddenly under low
or high temperatures.
• Use the USB cable that came with the scanner.
• Make sure the USB cable is securely connected to the scanner and the computer.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If the scanner is running on the battery under temperatures that are too low or too high, the scanner
will not turn on. Use the scanner within the operating temperature range (DS-80W).
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