Home > Solving Problems
Problems With Scanning Time
Computers with Hi-Speed external USB ports can scan faster than those with external USB ports. If you are
using a Hi-Speed external USB port with your product, make sure it meets the system requirements.
Scanning at a high resolution takes a long time.
When using security software, exclude the TWAIN.log file from monitoring, or set the TWAIN.log as a read-
only file. For more information on your security software’s functions, see the help supplied with the software.
The TWAIN.log file is saved in the following locations.
Windows XP:
C:\Documents and Settings\(user name)\Local Settings\Temp
Windows (other versions):
C:\Users\(user name)\AppData\Local\Temp
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