Epson Mobilink TM-P20II - Troubleshooting; When the Roll Paper Jams

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Chapter 3 Handling
Troubleshooting
When the Roll Paper Jams
When a paper jam occurs, never pull out the paper with too much force. Open the roll paper cover and remove
the jammed paper.
Follow the procedure below to remove jammed paper.
1
Turn off the printer.
2
Disconnect the USB-C cable, if it is connected.
3
Open the roll paper cover.
4
Remove the jammed paper.
5
Install the roll paper and close the roll paper cover.
WARNING
Do not touch the thermal head and its surroundings. They may be hot immediately after printing.
If you touch paper before printing is finished, a paper jam may occur.