Troubleshooting 97
The Product Does Not Function
All Lights Are Off
❏ Press the P Power button to make sure the product is on.
❏ Turn off the product, and make sure the power cord is securely plugged in.
❏ Make sure your outlet works and is not controlled by a wall switch or timer.
Lights Came On and then Went Out
The product’s voltage may not match the outlet rating. Turn off the product and unplug it
immediately. Then check the label on the back of the product.
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Caution:
If the voltage does not match, DO NOT PLUG YOUR PRODUCT BACK IN. Contact your
dealer.
Only the Power Light is On
❏ If you press the P Power button lightly, the product may not turn on, although the
Power light flashes for a while. Press the button firmly.
❏ Turn off the product and computer. Make sure the product’s interface cable is securely
plugged in.
❏ If you are trying to print a large image, your computer may not have enough memory.
Try reducing the resolution of your image or printing the image at a smaller size. You
may need to install more memory in your computer.
❏ Uninstall the printer driver, then reinstall it.
& See “Uninstalling Software” on page 22.
The Ink Light is Flashing or is On after you Replace the Cartridge
Make sure the ink cartridge is correctly installed.
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