Epson Stylus Pro 7000 - Service Call 00010004; Service Call 00010005

EPSON Stylus Pro 7000 Revision B
Troubleshooting Errors That Require a Service Technician 95
SERVICE CALL 00010004
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Problem
CR motor encoder check error
The CR motor makes small revolutions clockwise and counter-
clockwise. When it turns, the printer checks the encoder output
signals to make sure the motor is turning at the correct speed/
distance. If the encoder doesn’t send the correct signal or output data,
an error occurs.
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Solution
Make sure there is nothing blocking the carriage. If that does not solve
the problem, check the CR motor encoder connection. If there still is a
problem, try the following.
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Check the plastic step ruler for soiled areas, obstructions, and
damage
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Make sure no foreign material or ink tubes (from pump assembly) are
blocking the carriage path (see “Removing the Maintenance
Assembly” on page 143 for reassembly points)
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Replace the encoder sensor
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Replace the CR motor
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Replace the Main Board
SERVICE CALL 00010005

Problem
CR motor out of step - the length of the CR motor’s pulse is too long
or too short compared to the regular pulse.

Solution
Make sure there is nothing blocking the carriage. If that does not solve
the problem, check the CR motor encoder connection. If there still is a
problem, try the following.

Check the plastic step ruler for soiled areas, obstructions, and
damage

Make sure no foreign material or ink tubes (from pump assembly) are
blocking the carriage path (see “Removing the Maintenance
Assembly” on page 143 for reassembly points)

Replace the encoder sensor

Replace the CR motor

Replace the Main Board