45
PROBLEM POSSIBLE CAUSES WHAT TO DO
Water is too hot
The temperature set is too
high.
• Decrease the temperature setpoint (See
Setting the temperature section page 30).
Setpoint can’t be
changed
Somebody is using hot water.
• The setpoint cannot be changed if someone
is using the hot water, to avoid scald
hazards.
Water leaks
Water drops on top of the
unit.
• Confirm that the overflow line is well
connected and sealed.
• Due to little evaporation from the tank, water
may condensate on top of the unit in case of
highly humid and cold room ambiance. Water
should evaporate by itself.
Leakage from threaded
connection.
CAUTION! Cut the
water and electricity
supply in this situation to
avoid any hazard. Leaking
water may be hot.
• The gaskets used don’t need a high torque
to keep the sealing; tighten the connection
a bit more to stop the leak.
• If the leak remains or comes from
somewhere else contact your installing
plumber.
Once the alarm is not active anymore you can acknowledge it by making a long push on the confirm button.
CAUTION! For your safety DO NOT attempt repair of electrical wiring, temperature sensor, electronic
control, heating elements or other safety devices. Refer repairs to qualified service personnel.
WARNING! The static water in the tank may be hot, therefore any intervention on the static water
circuit can cause burns.
WARNING! After every maintenance intervention, perform a water drawing of approx 2 gallons to
evacuate potentiallly too hot water, and thus avoid the risk of burns.
NOTICE: when reinstalling any parts or covers, do not over-tighten the screws.
For more information on the applicable torque, please refer to the maintenance section of our website at
www.essencyhome.com. If you are not sure of your understanding regarding the instructions provided in our
website or any terms within them, please contact a qualified service professional.
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