23 | Troubleshooting Problems
ETAS ES582.2 | User Guide
4 Troubleshooting Problems
This chapter gives some information of what you can do when problems arise with
the ES582.2 and when general problems arise that are not specific to a certain
software or hardware product.
4.1 Displays of the LEDs
For assessing the operating states and for removing errors of the ES582.2,
observe the display of the LEDs which provide information about the function of
the interfaces and the ES582.2 (see chapter
2.6 on page 14).
4.2 Problems with the ES582.2
The following table lists several possible problems and their corresponding solu-
tion attempts. In case of further questions, please contact our technical service
(see chapter
8 on page 38).
Problem Diagnostics questions Possible solution
Device is detected but
cannot be initialized.
Update the firmware.
The computer does not
install the drivers when
the module is con
-
nected for the first
time.
Has the USB driver
already been installed?
Check whether the module is
listed in the Windows Device
Manager. It may already be
installed, or it was installed by
the operating system. Addi
-
tional information concerning
the Device Manager settings
is located in chapter 3.4
on page 19.
Is the USB port of the
PC defective?
Try using a different USB port
of the computer.
Restart the PC.
The USB driver is not
being installed.
Ensure that you are logged in
with the required authoriza
-
tions for installing the driver
(administrator rights).
The ES582.2 module is
not being recognized
with the "Find hard-
ware" function.
Did you install INCA with
the required version?
Check whether the INCA ver-
sion installed on your PC
meets the requirements in
chapter
5.8.2 on page 30.
Did you install the INCA
ODX add-on with the
required version?
Check whether the INCA ODX
add-on version installed on
your PC meets the require
-
ments in chapter 5.8.2
on page 30.
Did you install the
required firmware on
the module?
Check with HSP whether the
required firmware is installed
on the module.
Is the hardware con-
nected to the PC?
Check whether the cabling is
intact.
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