ETC sensor+ CEM+ - Service; Contacting ETC about Equipment Problems; Changing Installation Rack Modules

5 Service 46
Chapter 5
Service
Contacting ETC about Equipment Problems
If possible, please have this information available before contacting ETC about an
equipment problem:
• Your location and job name
• Any error messages on the CEM+ status LCD display
• Related system problems or equipment failures
ETC Americas:Tel: +1 800 688 4116 (toll-free within USA)
Tel: +1 608 831 4116 (from outside USA)
Email: service@etcconnect.com
ETC Asia:Tel: +852 2799 1220
Email: service@etcasia.com
ETC Europe:Tel: +44 (0)20 8896 1000
Email: service@etceurope.com
Changing Installation Rack Modules
All Sensor+ rack dimmer modules can be easily replaced without tools. Modules slide in
and out of their slots and are ready to start dimming immediately.
Although Sensor modules, including the CEM+, can be replaced with power on, always turn
rack power off at the main circuit breaker, if possible, before changing modules.
Note:
For the best service results, always tell your service representative you are using
the CEM+ version of Sensor dimming system.
WARNING:
RISK OF ELECTRIC SHOCK! Servicing Sensor CEM+ dimming equipment
exposes high amperage power connections inside the rack. If possible,
always turn off power at the main circuit breaker before servicing your
system.