165
Sensor
Q: Can the sensor be inserted in another body part
besides my upper arm?
A: The Eversense CGM System was only tested in the
upper arm during clinical studies, and the sensor
should not be inserted in other locations.
Q: When do I need to replace my sensor?
A: Your sensor lasts up to 90 days. You will receive
periodic notices (30, 14, 7, 3, 2, and 1 day prior) to
remind you when the sensor needs to be replaced.
Contact your health care provider to schedule a
sensor replacement.
Q: Can I extend the 90 day life of the sensor?
A: The sensor will no longer provide glucose readings
after 90 days of wear and must be replaced.
Q: Where can I find the sensor serial number?
A: You can view the sensor serial number by tapping
Menu > About > My Sensor.
Q: I have just linked a sensor and smart transmitter for
the first time, but the insertion date and/or time do
not show when I tap About > My Sensor.
A: It may take up to 10 minutes for the linking process
to complete. Be sure the smart transmitter is on top
of the sensor. Confirm the LINKED SENSOR
screen shows a check mark for Linking Process
Complete. Navigate to the MY GLUCOSE
screen and wait about 2 minutes. Return to the
MY SENSOR screen.
If the correct insertion date and time are still not
displayed, follow these steps:
1. Remove the smart transmitter from the insertion
site. Connect it with the charging cable and power
supply. Plug the power supply into the wall outlet
and then unplug it and disconnect it from charging
cable.
2. Replace smart transmitter over sensor. Navigate
to About > My Sensor and confirm correct
insertion date and time. If problem persists,
contact Customer Support.
LBL-1602-01-001 Rev N_Eversense User Guide_mgdL_R1.indd 165LBL-1602-01-001 Rev N_Eversense User Guide_mgdL_R1.indd 165 2/26/20 12:59 PM2/26/20 12:59 PM
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