Evolis Primacy - Troubleshooting Printing Problems

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4- 3 Tro ub le sho o ting
Do no t atte m pt to use to o ls o r o the r ite ms to re pair y o ur printe r in the e ve nt o f pro b le m s, in c ase m ajo r dam ag e
is c ause d.
4- 3a PRINTING PRO BLEMS
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Nothing prints
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C he c k the print drive r
Check that there is a print driver for your printer in the Windows conguration.
C he c k tha t the p rinte r is se le c te d a s the d e fa ult p rinte r.
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C he c k the printe r’s po we r supply
C he c k tha t the p o we r c a b le is c o rre c tly c o nne c te d to the p rinte r a nd to a wo rking e le c tric a l so c ke t.
C he c k tha t the p rinte r is o n a nd tha t the p ushb utto n is lit.
Ma ke sure yo u a re using the p o we r sup p ly unit sup p lie d with the p rinte r.
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C he c k the USB c a ble
C he c k tha t the USB c a b le is c o nne c ting the p rinte r to yo ur c o mp ute r.
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C he c k the rib bo n
Check that the ribbon is tted correctly and that the cover is closed.
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C he c k the c a rd s
C he c k tha t the re a re c a rd s in the c a rd fe e d e r.
C he c k tha t no c a rd s a re ja mme d in the p rinte r.
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Print a te st c a rd
Se e e lse whe re in this se c tio n fo r the p ro c e d ure to b e fo llo we d .
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Bla nk c a rd e je c te d
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C he c k the rib bo n
Check that the ribbon is not nished or damaged. Replace it or re-install it if necessary.
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The print he a d ma y b e da m a g e d
Print a te st c a rd .
If the te st c a rd d o e s no t p rint, c o nta c t a n Evo lis d e a le r fo r te c hnic a l sup p o rt o r visit the we b site a t www.e volis.c o m .
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