Evolis Primacy - Technical Support and Resources

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4- 4 Te c hnic a l suppo rt
If you are having difculties in conguring and using your printer, read this manual carefully.
If yo u d o no t ma na g e to so lve yo ur p ro b le m, yo u c a n o b ta in furthe r info rma tio n a nd he lp fro m the Evo lis p a rtne r ne two rk.
4- 4a EVO LIS PARTNER NETWO RK
Fo r a ny unre so lve d te c hnic a l p ro b le m, c o nta c t a n Evo lis d e a le r. If yo u d o no t kno w a ny Evo lis d e a le rs, visit the www.e vo lis.c o m we b site
a nd se nd us yo ur q ue stio n. Evo lis will p a ss o n the c o nta c t d e ta ils o f yo ur ne a re st Evo lis d e a le r. Whe n c a lling a n Evo lis d e a le r, yo u d o ne e d
to b e c lo se to yo ur c o mp ute r a nd re a d y to p ro vid e the fo llo wing info rma tio n:
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Your printer model and serial number
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The conguration and operating system that you are using
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A d e sc rip tio n o f the inc id e nt tha t ha s o c c urre d
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A d e sc rip tio n o f the ste p s tha t yo u ha ve ta ke n to re so lve the p ro b le m.
In addition, to enable you to nd answers to your questions 24/7, the
www.e vo lis.c o m we b site inc lud e s a numb e r o f a sp e c ts re la te d to
d a y-to -d a y use o f yo ur p rinte r.
4- 4b FINDING INFO RMATIO N O N WWW.EVO LIS.C O M
If you need additional technical help, you will nd a great deal of information on using and troubleshooting Evolis printers under the Drive rs
a nd Suppo rt se c tio n o n the Evo lis we b site a t www.e volis.c o m .
This section offers downloads of the latest versions of rmware, print drivers and user manuals, videos about using and maintaining Evolis
p rinte rs, a nd a n FAQ * se c tio n g iving a nswe rs to the mo st fre q ue ntly a ske d q ue stio ns.
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FAQ : Fre q ue ntly Aske d Que stio ns
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