DIAMANT
31
TROUBLESHOOTING
Problem Possible Cause Solution
The machine will not
turn on.
The plug is not correctly plugged
into the power source.
Ensure that the plug is correctly
plugged and that the power
source is operational.
The circuit breaker and/or
differential are disconnected.
Ensure that they are connected
and operational.
The cable and/or plug are
damaged.
Call a service technical to
replace it.
The steam wand will not
dispense steam.
The steam wand is clogged with
dried milk residue.
Clean the wand and, if
necessary, remove the nozzle
and unclog it using a pin or
needle.
Water is found
underneath the machine.
The drain tube is blocked or
disconnected.
Clean the drain cup or
reconnect the drain tube.
The following troubleshooting steps should only be done when the machine has been turned off and
disconnected from the main power supply. For all other unspecied machine faults, disconnect the machine
from the power supply and immediately contact the authorised and qualied service technician.
Faults Produced by Limescale
Coffee not dispensed at the correct
temperature.
Heat-exchanger outlet pipes are clogged with
limescale.
Brewing groups do not dispense water. Water system is clogged with limescale.
90% of faults are due to limescaling inside the coffee machine (due to not softening the
water). To avoid these faults, maintain the water softener regularly.
Quick troubleshooting guide
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