EZ-ACCESS TILT - Troubleshooting

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12. TROUBLESHOOTING
SYMPTOM POTENTIAL CAUSE SOLUTION
TILT will not
lift
• Battery discharged
• Battery damaged, cannot hold charge
• Battery charger not charging
• Handheld push button control non-
functional
• Charge battery
• Replace battery and charge
• Call for assistance checking battery and
charger
• Call for assistance checking handheld
operation
TILT will not
lower
• Battery discharged
•
Mechanical obstruction
• Charge battery
•
Check for, and clear, all obstructions
Battery
charger green
LED lamp
does not
illuminate
• Battery charger not charging
• Battery damaged, cannot hold charge
• Unplug, wait 30 seconds, plug charger back in
• Call for assistance checking battery and
charger
Battery will
not charge
•
Battery charger not properly plugged in
• Battery damaged, cannot hold charge
• Battery charger not charging
•
Ensure charger is plugged in to functional
circuit
• Call for assistance checking battery and
charger
TILT shakes or
is noisy
• Damaged or loose toilet hardware • Inspect hardware, replace as necessary
Seat moves
left or right
• Loose mounting hardware at seat • Inspect hardware, replace as necessary
For assistance, please call 1-800-451-1903