© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2)
93
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 2
Head Move Error
This is a problem with the
Printhead Lift.
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
# 8
Head Sensor Error
The Printhead Temperature
Sensor is not functioning or is
not connected properly.
OR
The Printhead is not cooling
properly.
Reset the Printer and try
again.
If the problem persists, call for
technical assistance.
# 9
Reboot Required
Unspecified system error
detected by the Printer
Firmware.
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
# 25
Ribbon not
Installed
A Ribbon is not installed in the
Printer.
Install a Ribbon and retry.
# 30
Mag Verify Error
Magnetic encoding verification
failure.
Try encoding with a different
card.
Verify cards have the
Magnetic Stripe.
Replace the Magnetic
Encoding Module.
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