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ROBOTIC LAWN MOWER USER MANUAL
Troubleshooting
27
9. TROUBLESHOOTING
This chapter lists a number of error codes and audible signals with different time intervals that can occur in the event of a malfunction. For each error code, the potential
cause and steps to be taken are outlined.
This chapter also includes symptoms that may help if the robotic lawn mower is not operating as expected.
ERROR CODES
Below are error codes that may appear on the display of the robotic lawn mower, along with brief descriptions of the associated problems. When any of these error
codes are displayed, the mower will beep fi ve times at one-second intervals
to draw attention. Press the BACK button (
) to exit the interface displaying the current error code.
If the same error code appears frequently, contact an authorised dealer or service.
Error Code Problem Cause Steps
Error 1 No boundaries No connection between the perimeter wire and the
charging base
Restore the connection between the perimeter wire
and the charging base.
Power adapter plug is loose or pulled out of the
socket.
Reinsert the plug back into the socket.
Perimeter wire is broken Connect the broken wire.
Switching off Park the mower correctly in the charging base to
prepare it for the next start.
Failed to return to the working area Check the angle of the boundary line and the lawn
area.
Error 2 Obstacle detection error Fault in the PCBA of the obstacle sensor Replace the faulty PCBA.
Error 3 Collision detection error Fault in the PCBA of the obstacle sensor Replace the faulty PCBA.
Cable connecting the PCBA of the collision sensor
and the main board is broken
Replace the old cable.
Error 4 Mower lifted Mower was lifted Place the lawn mower on the ground and restart it.
Front wheel shaft is stuck (cannot move smoothly) Remove any mud or grass from the shaft and apply
a little lubricant.
Both front wheels fell into a hole or trench Fill the hole or trench with soil.
Error 5 Excessive slope Slope of the incline is greater than 25°; someone
lifted the mower
Refer to sections “Slopes” on page 10
and “Laying the Perimeter Wire” on page 16 for
information on how to avoid slopes. Place the lawn
mower on the ground and restart it.
Error 6 Overturned The slope of the incline is greater than 25° Refer to sections “Slopes” on page 10
and “Laying the Perimeter Wire” on page 16 for
information on how to avoid slopes.
Someone overturned the mower Turn the mower over and start it again.
Error 7 Battery error Battery self-check detected an error Replace the old battery.
Error 8 Boundary error Outside the working area Switch on the machine in the working area.
Error 9 Board error Main board self-check detected an error Replace the faulty PCBA.
Error 10 Motor malfunction Fault in the PCBA of the motor controller Replace the faulty PCBA.
Error 11 Motor error Fault in the PCBA of the motor controller or in the
motor
Replace the old PCBA or motor.
Error 12 Charging error Battery charging is blocked because the
temperature is too high or too low
Leave the mower in the shade and try again when
the ambient temperature is suitable.
Error 13 System error Software self-check detected an error on the main
board
Replace the faulty PCBA.
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