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21. Warranty and guarantee regulations
1. Retailer’s Warranty
As in most cases, the warranty agreement will be
upheld by the FLYER retailer for two years after
the point of purchase.
After two years, assuming that the battery has
been used and charged as informed in the in
-
structions manual, it should still have a capacity
level of 60% of its original level.
The normal wear of wearing parts (e.g. tyres,
tubes, chains, sprockets, brake pads, paint, la
-
bels) is not subject to warranty claims. The buyer
is responsible for regularly maintaining and car
-
ing for the FLYER e-bike (i.e. having the bike in-
spected as suggested in the instruction manual).
The warranty conditions will become void if you
modify or repair the FLYER e-bike on your own.
The same applies if you exceed the bike’s limit
of use by:
• Riding it in races and competitions
• Riding it for commercial uses
• Overcharging the battery
• Using it for other unintended purposes
2. Manufacturer’s Guarantee for the Biketec AG
a. Warranty Services
Despite the FLYER retailer’s right of warranty,
the Biketec AG will cover all warranty services
when the FLYER e-bike needs to be completely
remounted. In this case, the bike will be mounted
and tuned by a FLYER retailer recognized by the
Biketec AG. Starting at the point of purchase, the
warranty will begin covering the following:
Frames: a 10 year warranty for broken frames;
motor, motor control unit, display, charger:
standard warranty of 5 years for factory and
material defects; a 3 year warranty applies for
“Mountain” FLYER e-bikes with factory and
material defects.
For second-hand bikes, the warranty is activated
on the same day it is registered.
b. Handling Warranty Claims
During the product‘s time of warranty, Biketec AG
will cover all repair costs or replacements when
the product has one of the defects listed above.
For this to occur, however, a FLYER retailer, that
is also recognized by Biketec AG, must clearly
identify the FLYER e-bike’s defect(s). You will also
need to provide a valid proof of purchase (i.e. re
-
ceipt, a lled-out e-bike pass). The warranty still
applies when the purchase is passed on to a third
party. Biketec AG reserves the right to deliver or
install equivalent products when exchanging a
FLYER or components as part of warranty claims.
Claims made under this warranty do not extend
the original period. In this case, the same warran
-
ty restrictions apply that were listed under point 1.
Last updated on 7/2015
22. Environmental
protection tips
Please take the environment into account when
caring for, cleaning or disposing of your FLYER
e-bike. Use biologically degradable cleaning
agents for maintenance and cleaning where pos
-
sible and ensure that cleaning agents are not
washed into the drain.
The complete vehicle, all components, lubrication
and cleaning agents and particularly the battery
(hazardous goods) must be disposed of in an ap
-
propriate way.
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