Ford SYNC - Page 26

Phone Issues
Possible Solution(s)Possible Cause(s)Issue
· Try "pushing" your phone-
book contacts to SYNC by
using the Download now
feature.
Limitations on your phone's
capability.
The system says "Phone-
book downloaded" but my
phonebook in SYNC is
empty or is missing
contacts. · If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
· Remove any pictures or
special ring tones associ-
ated with the missing
contact.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
I'm having trouble
connecting my phone to
SYNC. · Try turning off the device,
resetting the device or
removing the device's, then
trying again.
· Possible phone malfunc-
tion.
· Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
· Check the security and
"auto accept/prompt
always" settings relative to
the SYNC Bluetooth
connection on your phone.
· Update your device's firm-
ware.
· Turn off the Auto phone-
book download setting.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
· Try turning off the device,
resetting the device or
removing the device's, then
trying again.
· Possible phone malfunc-
tion.
· Check whether your
phonebook has been down-
loaded into SYNC properly
and successfully.
· This is a phone-dependent
feature.
· Possible phone malfunc-
tion.
System can not find my
contacts.
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SYNC