Ford SYNC - Usb;Media Issues

USB/Media Issues
Possible Solution(s)Possible Cause(s)Issue
· Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Possible device malfunction.I'm having trouble
connecting my device.
· Make sure you are using the
manufacturer's cable.
· Make sure the USB cable is
properly inserted into the
device and the vehicle's USB
port.
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.SYNC does not recognize
my device when I turn on the
car.
Make sure the device is
connected to SYNC and that
you have pressed play on
your device.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
· Make sure that all song
details are populated.
· Your music files may not
contain the proper artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
· Some devices require you
to change the USB settings
from mass storage to MTP
class.
· The file may be corrupted.
· The song may have copy-
right protection which does
not allow it to play.
· Try using the proper name
listed on your media player.
For instance, if the album is
titled “Star Wars, the motion
picture soundtrack,” saying
“Play album Star Wars”
won’t work, but saying “Play
album Star Wars the motion
picture soundtrack” will
work.
· You may be using the
wrong voice commands.
· You may not be saying the
name exactly as it is saved.
· The system may not be
"reading" the name the
same way you are saying it.
SYNC is not playing the
album I think I have.
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SYNC