Troubleshooting | 51
7 Troubleshooting
For detailed guidance and visual assistance, visit support.formlabs.com.
7.1 Collecting diagnostic logs
The Fuse 1 maintains diagnostic logs to provide detailed information about the machine that
may expedite issue investigation. After experiencing any error or unusual behavior on the Fuse
1, include the diagnostic logs with other relevant observations and details when contacting
Formlabs Support or a certified service provider. The options for sharing diagnostic logs vary
depending on the machine’s connection type.
7.2 Performing a factory reset
Do not perform a factory reset immediately before contacting Formlabs Support
or a certified service provider. The stored diagnostic information may be helpful to
Formlabs Support or a certified service provider to assist with troubleshooting. A
factory reset erases diagnostic information and custom settings, including uploaded
jobs and networked connections.
7.3 Cleaning after a failed print
Occasionally, a print may fail to complete. If a print fails due to contaminants in the powder,
said contaminants may remain in the powder troughs to the sides of the build chamber.
Before starting a new print, clean out the powder troughs to reduce the likelihood of another
failed print.
Powder that comes into contact with fibers or other contaminants (e.g., in a vacuum cleaner)
cannot be filtered and should be disposed of.
To clear debris or obstructions from the powder troughs:
1. Slide the Unlock Door toggle on the touchscreen to open the print enclosure.
2. Unplug and remove the build chamber.
3. Flip the breaker switch on the back of Fuse 1 to the OFF position to turn o the machine.
4. Locate the powder troughs and flippers, which run along the sides of the print enclosure
above the build chamber. The recoater roller deposits powder from the troughs as a layer
on the print bed or the previous layer, so any contaminated powder left in the troughs could
cause future prints to fail.
5. Disconnect the vacuum hose from the Fuse Sift.
6.
Begin vacuuming out powder from the hopper-side powder trough, as well as the
surrounding area.
7. If the powder is densely packed within the trough, use a small tool to loosen it..
8. If the hopper-side flipper is lying parallel to the print enclosure ceiling, use your finger to
push the flipper down into its well as far as possible.
9. Resume vacuuming in and around the flipper well.
10. Repeat for the trough opposite the hopper.
11. Reconnect the vacuum to the Fuse Sift.
12. Turn the printer back on.
NOTICE
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