Installation
Model: EM7565
Revision: SWI9X50C_01.07.02.00 6c91bc jenkins 2018/06/13 23:08:16
MSISDN: 16692240893
ESN: 0
IMEI: 353533100752164
MEID:
Hardware revision: 10001
Software revision: T.2.5.1-00478-9655_GENNCH_PACK-1
SKU:
FSN: UF00227145031047
PRL version: 0x0000
Modem FW version: 00.00.00.00
PRI version: 000.000_000
Carrier Abbr: AUTO-SIM
Modem Operation mode: QMI_DMS_OPERATING_MODE_ONLINE
The modem firmware version and PRI version are displayed as 0 because the modem is set in AUTO-SIM mode as
default as the carrier Abbr indicates. This means the modem is not loaded with firmware for any particular carrier, but it
will decide when a SIM card is inserted.
Furthermore, with no SIM card inserted, the modem is in WCDMA mode. To view current modem network parameters,
issue “diagnose test app lted 5”, and you'll see something similar to what is shown below:
Make sure that the modem operation mode is in ONLINE mode. If the modem is in LOW-POWER mode, the modem is
not able to connect and you must perform a cold reset using “exec lte-modem cold-reboot”. If the low-power
mode issue persists, new modem firmware may need to be flashed.
For FortiGate 30E-LTE models (GBL/INTL/NAM), upgrading to FortiOS 6.2.4 will cause the
unit to stay in low-power mode. This known issue has been fixed in FortiOS6.2.5 and 6.2.6.
The RxM RSSI C0 value is a good indicator of the signal reception strength. A more comprehensive signal strength
overview can be displayed only after a SIM card is inserted. However, this RSSI parameter alone can tell whether the
unit is having good signal reception or not. If the value is less than -90 dB, there is a signal problem in most cases, and
you must check antenna connection or open the device to inspect the antenna connection to the modem chip.
FortiGate-FortiWiFi 5.0 3G4G LTE Modem Operator's Manual 14
Fortinet Technologies Inc.
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