Franka Emika Panda - Service and Support Contact; Troubleshooting Common Issues

Franka Emika GmbH ©October 2018
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For any requests regarding service & support please contact us at support@
franka.de. A cket for your request will be issued in our service & support center
and our experts will respond as soon as possible.
Panda is lit white: Possibly one of the two buons on the grip has not been pressed prop-
erly. Release both buons once again and press them again. Pay aenon, that the En-
abling Buon has not been completely pressed down, otherwise all movement is stopped!
Panda ashes white: The robot nds itself just before the joint angle limit. More informa-
on may be found in the Desk sidebar. Guiding out of the limit is required.
If Panda changes to color pink, this means that it, meaning that it has received conflicting
enable signals for the Arm. This may occur when e.g. the activation device is open and
simultaneously the two buttons for guiding on the grip are being pressed. Make sure that
only one of the following signals enables movement:
• pressing both buttons on the grip of the Arm at the same time (enabling switch
and guiding button)
• OR: the external enabling switch
• OR: the external activation device
• OR: an external safety device alternatively connected to X3
All inputs must be closed, before the robot can be moved again. The opened inputs in
Desk are highlighted in pink.
Panda is lit or ashes yellow: The Safety Locking System is sll acve. In Desk, this can be
released via “Unlock Joints”.
Panda ashes red: The safety system has determined a problem. The Safety Locking
System can be de-acvated again on the desk.
Panda is lit red: There is a problem. If this cannot be reced from restarng the system,
please contact us at: support@franka.de.
Service & Support

Teaching/Guiding is not funconing