E-Mail Features
123
Troubleshooting
12
E-Mail Features
Troubleshooting
This section describes causes and recommended remedies for errors that may occur
while using the mail notice service, mail print and scanner (mail transmission).
Symptom Remedy
Cannot receive e-mail (mail
print)
Is the e-mail address for the machine configured?
Is the [Receive E-Mail] set to [Enable]?
Are IP addresses for the SMTP server and POP3 server (if
POP3 is selected for the incoming mail protocol) configured
correctly?
Are the POP3 user name and password entered correctly?
Is the [Domain Filter] imposed?
Confirm if your own domain is included in the permitted
domain using CentreWare Internet Services.
Are the SMTP server and/or POP server operating properly?
Check with your network administrator.
Cannot transmit e-mail (mail
print and scanner (mail
transmission))
Is the e-mail address for the machine configured?
Is the [Mail Notice Service] set to [Enable]? (In the case of
mail notice.)
Is the [Send E-Mail] set to [Enable]?
Is the IP address for the SMTP server configured correctly?
Are the notification items for transmission set correctly? (In
the case of mail notice.)
Confirm the settings on the property screen using
CentreWare Internet Services.
Is the destination address entered correctly?
Is the SMTP server operating properly?
Check with your network administrator.
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