14 Problem Solving
420
Problem Solving
14
An incorrect fax number is
used.
Check the fax number and try sending
again.
The number is not for fax
number.
If no peep sound is heard from the receiver
when you call the number, the number is
not for a fax number.
You forgot the external
access number.
When calling from an extension line, the
external access number is required.
When dialing, dial the external access
number such as "0", and then dial the fax
number.
When calling from an
abbreviated telephone
number, an external access
number is appended.
When calling from an abbreviated
telephone number to an external line, an
external access number such as "0" may
be registered for the abbreviated
telephone number. Confirm the telephone
number of the receiver on the
Transmission Report - Job Undelivered.
You are using a feature
such as the Polling feature
that is not supported by the
destination fax.
Confirm whether the destination fax
supports the feature.
The Authentication/
Accounting feature is being
used and the fax is being
sent directly from the
computer.
When the Authentication/Accounting
feature is used and you send a fax directly
from the computer, you must set the user
ID and passcode registered on the
machine to the fax driver.
For details on the Authentication/Accounting
feature, refer to "Authentication and
Accounting Features" (P.363). For details on
how to directly send a fax from the computer,
refer to "12 Computer Operations" > "Sending
Fax" in the User Guide.
The image
quality is poor.
The document glass is dirty. Clean the document glass.
Refer to "Cleaning Film and Constant Velocity
Transport Glass" (P.83).
The fax density is
inappropriate.
Adjust the fax density.
Refer to "4 Fax" > "Fax/Internet Fax" in the
User Guide.
The sender's machine has a
problem.
Confirm with the sender.
Note • Image quality may be affected by a
problem of the sender's machine,
not just by a problem of the
machine.
Symptom Cause Remedy
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