Trouble during Copying
413
Problem Solving
14
The Copy Result is Not What was Expected
If the copy result is not what was expected, identify the symptom in the following table 
to perform the remedy.
Symptom Cause Remedy
The copy is dirty. The document glass or the 
document cover is soiled.
Clean the document glass or the document 
cover.
Refer to "Cleaning Document Cover and 
Document Glass" (P.82).
The document is a 
transparent type such as a 
transparency film.
If the document is transparent, dirt on the 
document cover may be copied. Place a 
white sheet of paper on top of the 
document when copying.
The document is colored, 
rough, or a blueprint.
The paper's background color is copied. 
Adjust the copy density or image quality, or 
specify [Suppress Background].
The document is glossy 
printing paper.
Glossy printing paper easily sticks to the 
document glass, and shadows are 
sometimes copied, soiling the image. 
Place a transparency film under the 
document when copying.
The copy is too 
dark or light.
The copy density is set to 
[Darken] or [Lighten].
Adjust the copy density.
Refer to "3 Copy" > "Image Quality" in the 
User Guide.
The document density is too 
light.
Adjust the copy density.
Refer to "3 Copy" in the User Guide.
The setting for [Original 
Type] is inappropriate for 
the document.
Copy black text. If the printout is too light, 
select [Text] for [Original Type].
Refer to "3 Copy"> "Image Quality" in the 
User Guide.
The color of the 
document and of 
the copy differ.
Is the color calibration 
incorrect?
Execute auto calibration.
Refer to "Executing Calibration" (P.85).
The document type selected 
is not suitable.
Set the suitable value for [Original Type].
Refer to "3 Copy"> "Image Quality" > 
"Original Type (Selecting the Document 
Type)" in the User Guide.
The image quality selected 
is unsuitable for the 
document.
Copy black text. If the printout is too light, 
select [Text] for [Original Type].
Refer to "3 Copy"> "Image Quality" in the 
User Guide.
The copy is 
slightly 
misaligned.
Paper is misaligned in the 
tray.
Align the paper edges, and adjust them to 
the tray's top corners to reload the paper.
Refer to "Loading Paper" (P.43).