14 Problem Solving
474
Problem Solving
14
024-700
[Cause] The memory capacity or hard disk required to use the optional feature is not installed.
[Remedy] Switch off the machine power, and then switch it on again after the touch screen goes
out. If the error still is not resolved, contact our Customer Support Center.
024-701
[Cause] The specified paper type is not compatible with the Face Up/Down Output setting
selected.
[Remedy] Specify a paper type that is compatible with the Face Up/Down setting.
024-702
[Cause] Paper jam occurred while [When Paper Jam Occurs] is set to [Delete Job] in [Print Service
Settings].
[Remedy] Remove the jammed paper, and then try printing again.
024-704
[Cause] An error occurred while receiving a print job from Denshi-Pen.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
024-705
[Cause] The template of the specified force annotation was not found in the machine.
[Remedy] Delete the document in the folder of the machine, and then select [Store to Folder]
again from the print driver to store the document.
024-706
[Cause] A print job from Denshi-Pen is sent when [Force Watermark - Client Print] or [Force
Secure Watermark] > [Client Print] is set to [On].
[Remedy] Set [Allow User to Disable Active Settings] to [Disable Active Settings] under [Tools]
>[Authentication / Security Settings].
024-742
[Cause] Booklet printing was specified for printer properties, but the number of print pages for
the job exceeded the maximum number allowed for booklet creation.
[Remedy] Change the printer properties setting to split the pages appropriately to create separate
volumes, or to cancel the booklet creation setting.
024-746
[Cause] The specified paper type is not compatible with the specified paper size, paper tray,
output tray, or 2 sided printing.
[Remedy] Confirm the print data.
024-747
[Cause] Incompatible print parameters are used. The combination of the specified features such
as Document Size, Paper Size, Paper Tray, 2 sided printing, and Output Tray is
incompatible.
[Remedy] Confirm the print data, and try printing again.
024-748
[Cause] The number of digits specified in [Bates Stamp - Number of Digits] screen does not
match the value specified in [Starting Number].
[Remedy] Set [Bates Stamp - Number of Digits] to the value specified in [Starting Number] or to
[Auto Assign].
024-775
[Cause] Booklet printing was specified for printer properties, but the number of print pages for
the job exceeded the maximum number allowed for booklet creation.
[Remedy] Change the printer properties setting to split the pages appropriately to create separate
volumes, or to cancel the booklet creation setting.
025-596
025-597
[Cause] An error occurred with the hard disk.
[Remedy] Replace the hard disk.
026-400
[Cause] More than three devices are connected to the USB host port.
[Remedy] Disconnect the fourth or more devices so that the number of connected devices
becomes two. If the error still is not resolved, switch off the machine power, make sure
that the touch screen is blank, and then switch on the machine power.
Error Code Cause and Remedy