14 Problem Solving
476
Problem Solving
14
026-710
[Cause] The machine has received and e-mail encrypted by S/MIME, but does not support the
encryption method.
[Remedy] Take one of the following measures:
z
Ask the sender to send the e-mail encrypted by 3DES.
z
Disable the FIPS140 validation mode of the machine.
026-711
[Cause] Exceeded the maximum size allowed for a multi-page file when scanning.
[Remedy] Take one of the following measures:
1)Reduce the resolution (scan quality) of the scan parameters and execute the
operation again.
2)Reduce the number of document pages and then execute the operation again.
The maximum size is 2 GB for TIFF, XPS, and PDF, and 1 GB for XDW.
Note • XPS stands for XML Paper Specification.
026-712
[Cause] An error occurred while operating from CentreWare Internet Services.
[Remedy] Retry after waiting for a while.
026-718
[Cause] Incompatible print parameters are used. The combination of the specified features such
as Document Size, Paper Size, Paper Tray, 2 sided printing, and Output Tray is
incompatible.
[Remedy] Confirm the print data, and try printing again.
026-719
[Cause] An error occurred while operating the Store to USB service.
[Remedy] Wait for a while and execute the operation again. If the error still is not resolved, contact
our Customer Support Center.
026-720
[Cause] The capacity of the USB memory device of the recipient is insufficient while performing
the Store to USB service.
[Remedy] Confirm the amount of available space.
026-721
[Cause] An error occurred while operating the Store to USB service.
[Remedy] Check the following conditions:
z
The USB memory device is inserted into the USB memory slot.
z
The USB memory device is accessible from your computer.
z
The unencrypted USB memory device is used.
026-722
[Cause] The USB memory device is not initialized.
[Remedy] Initialize the USB memory device on a computer with the following file format, and then
execute the operation again.
z
Supported file formats: FAT12, FAT16 (FAT), FAT32
Note • NTFS is not supported.
• A software-encrypted USB memory device is not supported.
If the error still is not resolved, contact our Customer Support Center.
026-723
[Cause] The machine failed to access to the medium.
[Remedy] 1)Check that the medium is not inserted or removed, or the other medium is not
inserted, while the machine is referencing the medium.
2)Check that the file in the medium can be accessed via a computer.
026-724
026-725
[Cause] An error occurred while connecting to the EP system via the Internet.
[Remedy] Contact our Customer Support Center.
Error Code Cause and Remedy
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