144 Troubleshooting
Toner Smears or Print Comes Off/Stain on Back Side
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local
representative office or an authorized dealer.
Random Spots/Blurred Images
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local
representative office or an authorized dealer.
Problem Action
Toner smears or print comes off.
The output has stain on the back
side.
The print media surface may be uneven. Try changing the paper type setting in
the print driver. For example, change Plain to Lightweight Cardstock. The
following procedure uses the Windows print driver as an example.
1 On the Paper/Output tab in Printing Preferences of the print driver, change
the Paper Type setting.
Verify that the correct print media is being used.
If not, use the print media recommended for the printer.
See also:
• "Usable Print Media" on page 78
Adjust the temperature of the fusing unit.
1 Launch the Printer Setting Utility, and click Adjust Fusing Unit on the Printer
Maintenance tab.
2 Adjust the fixing temperature by turning up the value for your printing media.
3 Click Apply New Settings.
Problem Action
The printed result has random spots
or is blurred.
Make sure that the toner cartridges are installed correctly.
See also:
• "Installing a Toner Cartridge" on page 171
If you use non-genuine brand toner cartridges, install genuine brand toner
cartridges.
Clean up the fusing unit.
1 Load one sheet of paper in the standard 150 sheet tray, and then print a solid
image all over paper.
2 Load the printed sheet with the printed side facing down, and then print a blank
sheet of paper.
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