11 Problem Solving
242
Image Quality Trouble
If the image quality of printed documents is poor, identify the symptom in the following
table to perform the remedy.
If image quality does not improve even after performing the remedy, contact our Customer
Support Center.
Symptom Remedy
Printing is faint.
(smudged, unclear)
The loaded paper may be damp. Replace the paper with new one.
Refer to "Loading Paper" (P.67).
The drum cartridge may be deteriorated or damaged. Replace the
drum cartridge with a new one.
Refer to "Replacing Drum Cartridges" (P.218).
There may be no toner left in the toner cartridge. Replace the toner
cartridge with a new one.
Refer to "Replacing Toner Cartridge" (P.214).
Black dots are printed. The drum cartridge may be deteriorated or damaged. Replace the
drum cartridge with a new one.
Refer to "Replacing Drum Cartridges" (P.218).
Black or colored lines are
printed.
The drum cartridge may be deteriorated or damaged. Replace the
drum cartridge with a new one.
Refer to "Replacing Drum Cartridges" (P.218).
Clean the device interior.
Refer to "Cleaning the Interior (LED Printheads)" (P.222).
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