11 Problem Solving
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Nothing is printed. Two or more sheets of paper are being fed simultaneously (double-
feed). Fan the paper well and load it again.
High-voltage power supply may be malfunctioned. Contact our
Customer Support Center.
White areas or white or
colored stripes appear.
The loaded paper may be damp. Replace the paper with a new one.
Refer to "Loading Paper" (P.67).
Check if the loaded paper is suitable.
Refer to "Loading Paper" (P.67).
Clean the device interior.
Refer to "Cleaning the Interior (LED Printheads)" (P.222).
The entire output is faint. When Tray 5 (Bypass) is used, the size and type of the loaded paper
are different from the settings on the print driver.
Load paper of the correct type and size into Tray 5.
Refer to "Loading Paper in Bypass Tray" (P.73).
Two or more sheets of paper are being fed simultaneously (double-
feed). Fan the paper well and load it again.
Paper becomes wrinkled. Check if the loaded paper is suitable.
Refer to "Loading Paper" (P.67).
Do not add new paper onto the paper remaining in the tray.
The loaded paper may be damp. Replace the paper with a new one.
Refer to "Loading Paper" (P.67).
Text is blurred. Check if the loaded paper is suitable.
Refer to "Loading Paper" (P.67).
The loaded paper may be damp. Replace the paper with a new one.
Refer to "Loading Paper" (P.67).
Symptom Remedy
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