Error Code
441
Problem Solving
14
021-417
[Cause] Failed to authorize the proxy server while connecting to the EP system via the Internet.
[Remedy] Check the followings:
z
The EP proxy server URL setting
z
The login user of the EP proxy server
z
The password of the EP proxy server
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator. If the network works normally but the error still is not resolved, contact
our Customer Support Center.
021-418
021-419
[Cause] There is a problem with the format of the proxy setting file.
[Remedy] The format of the proxy setting file registered in the HTTP server may be incorrect.
Consult your system administrator.
If the proxy setting file works normally but the error still is not resolved, contact our
Customer Support Center.
021-420
[Cause] A time out error occurred while connecting to the EP system via the Internet
Failed to obtain the proxy setting.
[Remedy] Check the followings:
z
The LAN cable connection
z
The default gateway setting
z
The subnet mask setting
z
The EP proxy server setting screen on CentreWare Internet Services
z
The working condition of the HTTP proxy server in which the proxy setting file is
registered
If the error still is not resolved after checking the above settings, there may be a network
failure. Consult your system administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
021-421
[Cause] A time out error occurred while connecting to the EP system via the Internet
Failed to obtain the proxy setting.
[Remedy] Check the followings:
z
The LAN cable connection
z
The default gateway setting
z
The subnet mask setting
z
The EP proxy server setting screen on CentreWare Internet Services
z
The working condition of the HTTP proxy server in which the proxy setting file is
registered
If the error still is not resolved after checking the above settings, there may be a network
failure. Consult your system administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
021-422
[Cause] The proxy setting file is not found while connecting to the EP system via the Internet.
[Remedy] Check the EP proxy server setting screen on CentreWare Internet Services.
If the error still is not resolved after checking the setting, the proxy setting file may not
be registered. Consult your system administrator.
If the proxy setting file works normally but the error still is not resolved, contact our
Customer Support Center.
Error Code Cause and Remedy
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